Services
How we give you a competitive advantage
01
Customer Experience Benchmarking Through NPS
Discover where your Net Promoter Score (NPS) compares to others in the industry to quickly understand how your brand compares to the competition in the eyes of your customers.
02
Root Cause Analysis
Understand which touchpoints and service elements make the difference in a customer’s choice of supplier.
03
Strategic Insights + Investment Opportunities
Analyze performance to identify strengths and areas for improvement, and correlate these insights to your CX program to see if there are common patterns.
Facts & Figures
We’re good with numbers
20
Years of Experience
150+
Markets Covered
120
Clients
198
Languages Supported
About Us
The Competitive Edge Solution / CustomerCX works with leading CPG companies to compare their B2B customer experience with direct competitors to scale business and grow market share.
Trusted By The Best in CPG
